Qlik Customer Story
“I think Improved Help is the best third party app I’ve ever seen inside Salesforce, bar none, because it’s so obviously brilliant." - Simon McAllister - Senior Director, Global Sales & Alliances Operations, Qlik
Improved Apps talks to Simon McAllister – Senior Director, Global Sales & Alliances Operations @ Qlik
Who are Qlik?
Qlik (NASDAQ: QLIK) is a leader in data discovery delivering intuitive solutions for self-service data visualisation and guided analytics.
Approximately 34,000 customers rely on Qlik solutions to gain meaning out of information from varied sources, exploring the hidden relationships within data that lead to insights that ignite good ideas.
Click here to read more about Qlik
How does Qlik use Salesforce?
Qlik utilises Salesforce across the entire business, adopting it for accounts, leads, contacts, opportunity management, quoting and forecasting. Qlik also uses various other third party apps, and has integrated Qlik apps, including QlikView and Qlik Sense to provide an overall understanding of their businesses including structure, trending and forecasting.
What issues did Qlik want to overcome?
With double-digit growth comes the challenge of onboarding and training large numbers of people. Qlik wished to find a more cost-effective and efficient alternative to classroom and web-based training.
Qlik also wanted to reduce its reliance on email, and implement an effective and reliable way of communicating critical information to its Salesforce users.
“Most people in software sales are usually confronted with some type of CRM package whether they like it or not right. But the CRM is not necessarily intuitive, not necessarily well designed, laid out, or structured in the right way. Consequentially, there are issues with onboarding, adoption, training…the list goes on. Users typically need all the help they can get.
So for us at Qlik, with Salesforce as our chosen CRM, it’s like a breath of fresh air. Our users can click on the Improved Help (Qlik Help as we’ve called it) around any of our custom fields and objects at any point of a process, and the answers are there. So many of those issues are now solved. Who wouldn’t want that?” – Simon McAllister
Why is the Qlik team glad it turned to Improved Apps for help?
“Some of the positive side-effects of Improved Apps, are less emails, less people asking questions, less help-desk tickets, less queries in general around, “what does this mean”… “how do I do this”, or “can someone give me advice around the following”. I mean the knock-on effects in terms of saving time and money are staggering.” – Simon McAllister
With Improved Help, Qlik can now provide context-based, point-of-need support and advice that reduces the time their Salesforce users spend searching for answers. The scrolling banner of Improved Noticeboard has provided the organisation with an efficient method of targeted communication offering the invaluable asset of being able to track acknowledgment and compliance.
“With Improved Noticeboard, as with Improved Help, we’re giving our Salesforce user what they need, where they need it, when they need it, by way of contextual self-service support.” – Simon McAllister
Would you recommend Improved Apps?
“Absolutely 100%…. Seriously, if you don’t know that Improved Apps exists, and then you’re introduced to their solutions, it’s like a bolt out of the blue; a very pleasant one. So if you’re looking for a comprehensive support system for your Salesforce users, or even if it’s not something you’ve considered up until now, I think you’d be absolutely crazy not to look at Improved Apps and what they can offer.
And the support has been great. Working with Improved Apps has been fantastic. I can’t say a bad word about them. I think they’re phenomenal people to work with. They’re regular human beings with a job to do, but they’re so accommodating and easy to deal with. I’d say the support we’ve received is second to none. So absolutely 10 out of 10 there.”- Simon McAllister
Read the five-star Salesforce AppExchange review by Simon McAllister
Go back to the Customer Stories Home Page…