Dyslexia And What It’s Taught Me

Dyslexia and Lessons in Life

I’d say, I’m known to my friends and colleagues as ‘a decent kind of bloke’… a ‘he’d do anything for anyone’ sort of guy…and I’m proud of that.  I really do try and make time for other people whether at home or in the office – it’s who I am….And why I am that kind of guy?…I’ve come to the conclusion is partly due to my dyslexia.  Sure, I was brought up to be polite and to consider others, but being dyslexic, and having to face the difficulties it presented, particularly at school, has certainly influenced the person that I’ve become.  It’s made me see things in a different way – but I don’t just mean the words on a page or on a PC screen.  It’s how I see life…my vision…my responsibilities…

Working To People’s Strengths

I know from personal experience how difficult it can be to get my point across as succinctly as others, and how frustrating it is being unable to communicate an idea and assimilate things as quickly when in the written form.  I know how hurtful it is when you’re brushed aside for being ‘slow’, but I also remember how great it feels when somebody works with you to your strengths and helps bring out the very best in you.  And these issues, these experiences, the good and the bad, have made me the person I am…

I have learnt the importance of patience, empathy, and integrity.  I’m a people person! – the qualities of which have made me, in my opinion, a better human-being and a better sales executive.  I have learnt to put myself in another person’s shoes…

Feet in comedy claw slippers
I listen to the ‘customer’ or the ‘opportunity’.  I think of them as an individual… I place myself in their position, and work out how we as a company can best help them with our solutions.  And I’m pleased to say I’m not alone in this approach at Improved Apps – it’s the ethos of the company.  Recognising each person we deal with has unique requirements, and helping them on their success journey is a core philosophy – whether it’s support over the phone, via a webinar workshop or the help and guidance videos we stream online – we’re not here just to sell a product.  We’re here to provide a solution, and we’re here to support the customer every step of the way – it’s fantastic and a breath of fresh air.  It’s just a shame that this ethos of treating everyone as an individual and getting to the heart of their needs is such a rare commodity, especially in the target-driven world of sales.

 

So if you want to take a leaf out of my book, (though there may be some spelling mistakes in it!) – appreciate that each and everyone of us is different, with different attributes and different needs – it’s a big old world out there and we’re all on this journey together, so let’s just help each other and try to get along…

 

P.S thanks to Sophie for helping me get my thoughts down on paper – couldn’t have done it without ya!….

 

Graham Selway – Sales Executive