Help content in shades of grey to suit varied Salesforce users

grey scale

Training content is not a matter of black and white…

As we all know, people have preferred ways of learning, and training can be a tricky task.  If it’s your job to support existing users or to onboard new employees who will use Salesforce, you’ll be familiar with the challenges of encouraging and ensuring adoption.

 

Training content and its creation is not a one size fits all scenario…it’s not black and white…there should be shades of grey…

 

But traditional training is expensive – there’s the need to create a multitude of guides and resources, the necessity for webinars or classroom-based learning, which when the audience has different needs and requirements can be costly, both in time and money. It’s particularly time-consuming and expensive when users have to be kept abreast of the regular Salesforce releases and revisions, as well as specific organisational updates around custom fields and objects.

Bridge the gap…

Part of the problem is that people just don’t remember everything that they’re taught during training sessions, and another major issue is that Salesforce users generally have trouble finding the training resources, and can spend an age searching for materials. So why not bridge that gap, by implementing a cost-effective tool, that allows you to provide the right help, in the right place, at the right time, for the right user.

Create and embed…

At Improved Apps, we provide the authoring tools that allow you to create and embed concise, enterprise-ready help and training, directly in the page in Salesforce to suit each and every user. So if you’ve got fifty groups of users, whether they be in sales, marketing or services, you can provide help content in ‘fifty shades of grey’ – content that can include as much as text as you want, images, videos and interactive step-by-step guides.  It may be fifty different help topics for a single field, or help bubbles written in fifty different languages!

Release yourself from your shackles…

Don’t be tied down to an old approach. Why not whip up your users interest and engagement with Salesforce by embracing an exciting and cutting-edge tool?… When it comes to embedding dynamic, context-sensitive help to support your diverse users’ needs in your Salesforce applications…the world really is your oyster with Improved Apps.