Free Resources Library

Sharing knowledge for shared success

Resources to help you harness the full potential of Salesforce and maximise your ROI.

White papers… articles…infographics…full of insights, facts and figures, use cases, hints and tips to ensure you get the most out of Salesforce.

Empower and enable your users…

 

 

 Improved Apps white paper Realising the benefits of CRM

Realising The Benefits of CRM

In this white paper:

  • CRM – Why you invested in the first place
  • Why only 1 in 5 Enterprises see a rise in revenue as a result of implementing CRM
  • The cure for poor adoption
  • How your organisation can get the benefits promised by Salesforce

Download this White Paper

 

 Improved Apps White Paper

7 Ways Sales Leaders Can Get The Most Out Of Salesforce’

In this white paper:

  • What lies behind the results that your employees achieve
  • The problem of how to share Sales Exemplar behaviour
  • What Sales Leaders can do to get the best from their teams
  • How sales tools can help

Download this White Paper

 

 Improved Apps White Paper Counting the Costs of Searching

 

‘The Help Journey’

 In this white paper:

  • Empowering users with targeted knowledge
  • Why traditional information retrieval models are insufficient
  • The cost of searching
  • Finding the ideal ‘help journey’
  • The positive impact of placing help in the heart of the application

Download this White Paper

 

 Improved Apps White Paper Counting the Costs of Communications Breakdown

‘Effective Communication’

In this white paper:

  • Are we effective communicators?
  • The consequences of poor communication
  • Components of communication
  • The Seven ‘C’s of communication
  • Communication received and understood

Download this White Paper

 

Improved Apps Article Sales Enablement in a Salesforce World

‘Sales Enablement In A Salesforce World’

In this article:

  • What is ‘Sales Enablement’?
  • What you need to provide sales people in order for them to have ‘valuable conversations’
  • How content is part of the answer but only if that content is relevant and readily accessible
  • How to cope with a constantly shifting landscape and provide knowledge at the point of need

Download this article

 

 Improved Apps White Paper Continuous improvement to evolve your sales force

 

Continuous Improvement To Evolve Your Sales Force

In this article:

Learn how the philosophy of ‘kaizen’ or ‘continuous improvement’ can make a difference to the performance and competitiveness of your organisation:

  • Businesses do not stand still and neither should the systems they employ
  • Perfect is the enemy of good
  • Create an environment that enables the organisation and its sales force to continuously improve
  • Adapt to survive!

Download this White Paper

 

Improved Apps webinar

 

Get The Most Out Of Salesforce Now!

In this recorded webinar:

Discover how Salesforce customers can maximise their ROI by overcoming two key challenges:

  • time wasted searching for critical information
  • how to manage change in an ever-changing world

Watch this recorded webinar

 Overview Improved Change Management

 

Improved Change Management

In this overview:

  • Change is the only constant but even change is changing
  • How do you manage change in a cloud-based world?
  • Embedding tools in the process so that users can reap the rewards of change
  • Ensuring adoption for maximum returns and minimum risk

Download this overview

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