2015 Technology Innovator Award Winner

Paul Field C.O.O. @ Improved Apps


Technology Innovator Awards 2015 - Best for Embedded Help and Training - UK


2015 is proving to be a great year for Improved Apps!


We have received a string of 5-star AppExchange reviews from Salesforce customers. Our very own Simon Thompson, SVP Customer Success, won a Customer Success Hero Award at the Customer Success Summit held in San Francisco.  To top that, we’re delighted to announce that, after months of painstaking vote counting, research and analysis by Corporate Vision, Improved Apps has been recognised and acknowledged yet again as a winner!


Corporate Vision Magazine has released the winners of 2015 Technology Innovator Awards, and Improved Apps and their solution Improved Help have been named the ‘Best for Embedded Help and Training – UK.

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Another 5 Star Review for Improved Apps posted on the AppExchange

Improved Apps Does It Again!…Yet Another Salesforce AppExchange Five Star Review for their innovative solution, Improved Help.

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Gurkirat Singh Daffu, Salesforce Developer – euNetworks Fiber UK Ltd

Fantastic app with great support…

This app is genius at helping Salesforce users. It’s also very easy to setup and use…

In addition to this, I was extremely impressed by the amount of ongoing and friendly support that I received from Simon and his team…

Well done guys.

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Winner of the Customer Success Hero Award

Customer Success Awards


Our very own Simon Thompson, SVP Customer Success here at Improved Apps has won a Customer Success Hero Award, given out annually at the Customer Success Summit in San Francisco.


Simon is in good company alongside the likes of Kevin Dubay, Senior Customer Success Consultant for Key Accounts, LinkedIn. 


The Customer Success Hero Awards are industry awards that recognise individuals and teams who go above and beyond the call of duty.


These people are nominated and win because they excel in Customer Success and have made a tremendous impact on their organisation.

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Another great AppExchange Review for Improved Noticeboard

‘A big thank you’ to Luke Todd at Gumtree for his positive words in his Salesforce AppExchange review of Improved Noticeboard:


Luke Todd – Gumtree UK

With a mixture of outsourced and in-house teams, differential work streams and access it was always hard to communicate a message to all staff.

With Improved Noticeboard App, the integration was fairly standard and the functionality very user friendly, but the outputs really beneficial.

One message delivered to all staff at the same time and visible – with additional tracking to show whether seen/read, allowing management focus to update staff on core messaging.

A really good tool to add benefit to a communication gap.

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Another 5 Star Review posted on the AppExchange, this time by Geopost UK (Now DPD Group)

Improved Apps Does It Again!…Yet Another Salesforce AppExchange Five Star Review…this time for their innovative solution, Improved Noticeboard.

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Adam Hooper, Salesforce Solutions Analyst – Geopost UK (Now DPD Group)

We have two large and very busy contact centres that utilise Chatter. When we found that Chatter wasn’t instant enough to communicate vital information to our advisors we looked at Improved Noticeboards.  The whole process from first contact with the team to deployment has been a dream. The team are flexible and always available to help. We love the ability to target messages at specific users and groups and the dashboards and reports are helping us to monitor compliance.  Next step – where else can we use this fantastic tool in our business!…

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Great Start to 2015 – Another 5 Stars on the AppExchange

Improved Apps Does It Again!…Yet Another Salesforce AppExchange Five Star Review

What an accolade from Alicia Walters, CRM Global Data Lead at Kerry Inc. (USA)

Thank you for sharing your positive experience of our solutions  and our Improved Apps family.

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Alicia Walters, CRM Global Data Lead – Kerry Inc.

We are currently underway in deploying Improved Apps in our org of 2,500+ users globally, and the service given to us by the Improved Apps Team is phenomenal.  I’m based in the US and the team is in the UK, but I’d never know it because when I have a question, Simon has an answer.  This isn’t a fluke either as I’ve been in contact with Peter and Simon over the course of a year, and without fail, they are there whenever I need them.

Our company operates in a single instance of Salesforce, there are a huge amount of customizations, and no process enablement knowledge readily available for users.  Improved Apps – Improved Help and Improved NoticeBoard – will be a game changer for communicating important messages and releases (via NoticeBoard), as well as putting the WOWs, company terminology and definitions, and toolkits in the hands of each and every user at the moment in which they need it.

I’m so glad we found you guys…keep rocking the enhancements!!

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Improved Apps – in the Top-3 Life-Changing Apps!

Great news… Improved Help has been given a glowing review by Salesforce MVP, Peter Chambers, Managing Director at Morphate:


Improved Apps comes in at number 3…

Training and Onboarding: We’ve all been there when you roll out a new Salesforce instance or a new process and you train everyone up. Everyone jumps in and is using it but then you have a new person start next week and you need to roll out the same training to them. Apps like Improved Apps  or CrowdGuide can be used for onboarding and training. Improved Apps also allows you to embed “how to” information at the field level. For me these apps are a no brainer and should be included for every single Salesforce instance.


Read the whole article on the Salesforce blog here…


Thank You!


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