Partners White-Labling Improved Apps or Enabling Force.com Apps

Are you a Salesforce ISV partner or a company responsible for building or integrating salesforce applications?

 

  • Do you worry about Customer Satisfaction and renewal rates?

  • Do you worry about user adoption of your applications?

  • Do you want to know where there may be issues in the product, or solution, with the users, or with a department?

  • Would you like to be able to sell beyond your existing users within a customers org?

  • Are your Customers struggling with change fatigue?

  • Do you leave help and training and adoption issues until the end of a project implementation and then forget about them?

Answered ‘yes’ to any of these?  Then Improved Apps are here to help.

 

How do you Drive Adoption & Empower Self-Help?

 

Force.com Application Owner's Challenge

 

Customer adoption and self-help are critical for customer engagement, retention and revenue growth – and containment of support costs. So, how are your users supported for your app…?

  • Rich-media, context-sensitive Embedded Help and interactive Help Guides OR

  • Remote, documentation, out of context, with screen-shots that don’t match local customisations – perhaps hidden behind an impenetrable search page?

If you are an Salesforce ISV partner you will be able to benchmark customers against one another and identify customers that need additional help. You will also be able to find the issues with people, departments, or solutions, as well as a more agile Early Warning System (EWS).

Improved Apps helps their white-label partners by;

  • Providing different help for Admins Vs End Users and even Non-Users! Boosting proficiency and confidence.

  • Helping understand where the issues of end user/customer adoption occur. By gathering interaction data and sentiment.

  • Increase adoption, efficiency and confidence of your applications by users

  • Improve speed and ease of training, in a more interactive way, placing information a close to the point of need as possible.

  • Reduce process & data errors, by helping users understand what to do and why.

  • Dramatically reduce your support costs, by placing the right help, in the right place, at the right time.

  • Help plan for success of the Enterprise and provide an early warning of impending issues by identifying customer issues before they become support problems.

Improved Force.com Apps – It’s as easy as 1-2-3!

 

Any native Force.com (ISV Partner) can become an Improved Force.com app – in three easy steps:

 

  1. Sign up with Improved Apps and a White-Label Partner
  2. Loosely couple your apps with Improved Apps…Tweak any Visual Force pages’ mark-up to become Helped Visual Force Pages (one line of code per page).
  3. Create a master org and document your apps using Improved Help, then easily export to an Improved Help Content Pack (XML file)  – so a Help Administrator can import.

 

Contact us to discuss the options for you / your customer(s).

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