By Rob Bailey – VP Alliances @ Improved Apps
Change is the Only Constant
Implementing, enabling and changing systems in the delivery of Internet Solutions (SaaS) create unnecessary issues. Is it so different to Classic System Change?
When implementing or changing systems, management commonly faces a reactionary attitude from potential users or even customers, (if the company is an ISV – Independent Software Vendor). People tend to be more comfortable with the status quo and so naturally resist potential changes that will result from the implementation and roll-out of a new or revised process. This resistance needs to be dealt with pro-actively and with compliance issues in mind. If a change is implemented but not accepted or utilised what good is it?